Financial FAQs
Do you accept insurance directly?
Yes, we handle the full billing cycle as out-of-network providers. We submit claims directly to your insurance company on your behalf. Once your insurer processes the claim, any eligible reimbursement is paid directly to you.
How does the sliding scale work?
We offer a limited number of reduced-fee spots. These rates are not fixed; instead, we determine them on a case-by-case basis after a conversation about your financial situation.
Which payment types do you accept?
We prefer credit card payments through our secure TherapyNotes portal, and we also accept Zelle. Please make sure any Zelle payments are completed before sessions start.
Out-of-network benefits: How do I know if I have them?
How to check your coverage:
Let us check for you: Email clear photos of the front and back of your insurance card, your full legal name, and full date of birth to info@mindfulmooncounseling.org. All details are strictly confidential.
Check yourself: Call the Member Services number on the back of your card. Inquire about your out-of-network outpatient mental health benefits and your cost-share percentage (e.g., 60% covered by insurance / 40% your responsibility).
Scan to Pay with Zelle
Please ensure all Zelle payments are completed before your session starts.
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Contact info@mindfulmooncounseling.org with any questions.
